Complaint
To whom it may concern.
I've just had an extremely unpleasant experience buying at KFC Medan Idaman (03-40251068). I went there for a quick grab of Snack Plate at about 6pm and queued at counter 1 attended by a trainee, Ms. Mazni.
Queuing In front of me was an old lady who wasn't really familiar with KFC products. Ms. Mazni who is supposed to be friendly did not guide the lady properly in choosing her menu. She was rude to her, shouting and irritated most of the customers there.
The same situation happened to me.
My question would be:
1) Is it a new KFC policy to shout at customer and to other staffs in front of customer?
2) Is it your revised policy to throw the chicken into the box instead of placing it nicely?
3) Do you think she's good enough to represent a very famous fast food company with that attitude?
Regards,
Harni Farihah Mohd Safari Lai
+6012.xxx.xxx
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This email was sent to KFC's customer service. Thank you. hikhik.
posted by harni at
19:21
8 Comments:
gila kentang!
stkt ni perkara yg pernah dikomplen dgn KFC hanyalah untuk mengembalikan twister.. habeh jugak borang kat kfc kangaq tuh dikerjakan oleh aku and konco2 labconco.. and akhirnya twister ada balik dlm menu.. gegegege
The best part of your post is this:
"This email was sent to KFC's customer service. Thank you. hikhik."
That's what we should do.. Way to go!
wahhh seronok gitu.
bagus. bagus. dengan harapan ade tindakan ke atas orang itu.
takut sat gi jadi macam shawn complain kat rapid KL dulu2 je.
Emmot: twister this year x best lah.. lembik.. melekit2 gigi aku makan.. i want the old version twister!!! abiskan lagi borang complaint kfc tuh emmottt
Aiman: I'm such a fussy person just like my dad. I complaint a lot! tapi yang berkaitan dengan duit aku dan jugak service yang diberi. Aku dh complaint and berjaya dengan complaint aku tuh dekat MAS punye stewardess & dekat pan pacific hotel JB. kuang kuang kuang
Yus: Si yati siap confuse nape aku x bukak mulut puaka aku dekat minah tu smlm. Aku pun tak paham kenapa aku leh sabar and diam je padahal kalo ikut kenormalan aku mmg dh berbakul2 kena ceramah la trainee tuh. Tapi aku rase report direct mcm ni lagi besar impactnye.. kan kan kan
aku bercadang jugak nak buat complaint/suggestion to rapidKL.. nantilah..bila free.. hehe
dear miss lai
we dont give a flying monkey arse about our customer.so what if a few customer won't come back to our establishment. like that would put a dent on our annual profit. 4 people wont come per year will only reduce the progit by 100 bucks. screw you
and the makcik should not eat fast food anyway. stick to rendang and nasik impit. we dont need retired old dears in our esetablishment, old people slow down a que. took their sweet time to order and sometime ask stupid question like
"can i get only 7 wedges instead of 11 wedges? kurangakn 50 sen bole?"
last but not least stop sending complain letters. we will just dump it into the recycle bin later. truth be told we only read 1 in 20 letters we received. just to reply them like this
HAHAHAHAHAHA
kureng eff
i received a reply from them after a day saying "we will look into the matter"
masa nk bukak email tu aku terbayang dia reply
Dear ms lai,
fuck you.. hahaha
my imagination run wild...
haha. giler mantap. tapi KFC sedap sangat wehh.
kfc spicy yg baru tu tak sedap la babe... dia letak spice2 tuh jadik kureng.. huhu
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